Use of this site

The Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Cool Tools has been obtained. You agree that You will not use any robot, spider, other automatic or manual device or process to monitor or copy the Site or any contents or information contained therein, unless You obtain prior express written consent from Cool Tools. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Cool Tools or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Cool Tools or cause Cool Tools to lose (in whole or in part) the services of our suppliers.

Products and Services

Cool Tools and its suppliers may cancel or modify purchases on the Site if it appears that they are the result of fraudulent or inappropriate activity or under other circumstances where it appears that the purchase contains or has resulted from a mistake or error, or for any other reason at our discretion. Other terms and conditions included on the Site, including return and shipping policies, may apply to Your purchase and are incorporated by reference herein.

Privacy policy

You acknowledge and agree that You have read and consent to the terms of the Cool Tools Privacy Policy, which is incorporated by reference herein.

Proprietary rights

This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Cool Tools and other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Cool Tools and other parties is granted to or conferred upon You. Reproduction and/or storage of materials obtained from this Site are subject to the U.S. Copyright Act of 1976, Title 17 U.S.C. No material from the Site may be reproduced, distributed, displayed, posted, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any Cool Tools trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other hidden text utilizing our name, trademarks or other proprietary information.

User feedback

You agree that all ideas, comments, suggestions or other information that You provide to Cool Tools regarding the Site or products and services provided on the Site (the Feedback) shall be Cool Tools' property, and may be used by Cool Tools on a non-confidential and unrestricted basis, without compensation to You.

Monitoring

You agree that Cool Tools has no obligation to, but may monitor and review information You transmit over the Site. You agree that Cool Tools may censor, edit, remove or prohibit the transmission or receipt of any information that Cool Tools deems inappropriate or in violation of these terms and conditions, and use any such information as necessary to provide the Site and to protect the rights of Cool Tools. You agree that Cool Tools may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.

Advertising Disclosure, Accuracy

Return policy We accept most items back for a store credit. To initiate a return or exchange, click here and select Returns. We'll provide you with a return merchandise authorization (RMA) number for your return. No returns are accepted or credited for unless accompanied by an RMA number. RMA's are available for 30 days after your invoice date. Some items are non-returnable: PMC and Art Clay Silver products, Accent Silver or Gold products, Gold Foil, BRONZclay or COPPRclay products, anything sold by the foot (including wire, bezel wire), opened or used items, kilns, torches, Flex Shaft Machines, books, DVD's, special orders and sale items. For items shipped using our Free Shipping offer, a 25% restock fee or the cost of shipping for items shipped free will be applied. Shipping charges are not refundable. No cash refunds. Store credits expire 1 year from date of issue. Please be sure to double check your order to assure accuracy at checkout. Product descriptions posted on our product pages are the representations made by our suppliers and/or our review of the product. The Site may contain technical inaccuracies or typographical errors or omissions. Cool Tools is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. Cool Tools reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.

Mis-communications

Cool Tools and any other providers of products or services on the Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Cool Tools and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by You or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site.

Warranties

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND. COOL TOOLS HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

*If your product is covered by a manufactures warranty, your return or repair must be handled directly through the manufacturer. If you do not have the manufacturers information, we will provide this information immediately upon request.

Limitation of Liability

YOU AGREE THAT IN NO EVENT SHALL COOL TOOLS, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE OR THE PERFORMANCE OR NON-PERFORMANCE BY COOL TOOLS OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE.

Indemnification

You agree to indemnify and hold Cool Tools and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of these terms and conditions or Your violation of any law or the rights of a third party. Cool Tools' failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.

Governing law

Any disputes arising out of or related to the Site or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the State of Wisconsin.

Modification of terms

Cool Tools may at any time amend, modify or supplement any terms and conditions applicable to the Site, and Your continued use of the Site will constitute Your acceptance of any such amendment, modification, or supplementation. our privacy commitment

We are committed to respecting your privacy and recognizing your need for protection and management of personally identifiable information you share with us (the phrases 'personally identifiable information or personal information mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

As part of our commitment to your privacy, Cool Tools supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers. We agreed to (1) provide customers with notice of their ability to opt out of information rental, sale exchange with other marketers: (2) honor customer requests not to share their information with other marketers and (3) honor customers' request not to receive mail, telephone or other solicitations from Cool Tools.

What Information is Collected?

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. For each visitor to our web page, our web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

There may be times (such as when you purchase or order a product, subscribe to service, or promotions etc) at which we ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide this information we request, you may be unable to purchase products, or access certain services, offers and content on our website.

Using information about you

Your e-mail information is not shared with other organizations for commercial purposes. We do not partner with or have special relationships with any ad server companies. We use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription or registration, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information from and about Cool Tools products.

If you click the box to add your name to our mailing list when you check out, you will receive periodic emails from us with information on new products or notices. If you do not wish to receive such mailings, please let us know by emailing customer service.

We never give, sell, rent or share your data with anyone for any reason.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours.

Cookies

Our website uses 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to record session information, such as items that consumers add to their shopping cart. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Without cookies, items will not be held in your shopping cart after you leave the site. If you allow cookies, you can hold items in your shopping cart for 30 days.

Security

We use strong, industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We do not keep or store credit card information online or at our physical location.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

Policy Changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Return Policy

We accept most items back for a store credit. To initiate a return or exchange, click here and select Returns. We'll provide you with a return merchandise authorization (RMA) number for your return. No returns are accepted or credited for unless accompanied by an RMA number. RMA's are available for 30 days after your invoice date. Some items are non-returnable: PMC and Art Clay Silver products, Accent Silver or Gold products, Gold Foil, BRONZclay or COPPRclay products, anything sold by the foot (including wire, bezel wire), opened or used items, kilns, torches, Flex Shaft Machines, books, DVD's, special orders and sale items. For items shipped using our Free Shipping offer, a 15% restock fee or the cost of shipping for items shipped free will be applied. Shipping charges are not refundable. No cash refunds. Store credits expire 1 year from date of issue. Please be sure to double check your order to assure accuracy at checkout.


Updated March, 2016