We accept most items back for a store credit. To initiate a return or exchange, email our customer service department and we’ll provide you with a return merchandise authorization (RMA) number for your return. No returns are accepted or credited for unless accompanied by an RMA number. RMA’s are available for 30 days after your invoice date. RMA’s are not available after 30 days. Some items are non-returnable: Silver, Gold, Bronze or Copper Clay products, opened or used items, kilns, books, special orders and sale items are all non-returnable. For items shipped using our Free Shipping offer, a 15% restock fee or the cost of shipping for items shipped free is applied. Shipping charges are not refundable. No cash refunds. Store credits expire 1 year from date of issue.
Making a return costs everyone, so we’d like to offer some advice to help you avoid having to make returns. Most returns we receive are made because the customer did not notice that a mistake was made in an item or a quantity. Avoiding mistakes in ordering is as easy as double checking your cart contents before you check out. Each time you add an item to the cart, the contents of the cart will be displayed. This is your opportunity to review the item you just added and make sure its right before going on. Customers sometimes click the wrong checkbox for an item and end up with the one above or below what they wanted. Check the quantity box on each item and make sure the quantities are right. If you use the back button after adding to your cart, you’ll be returned to the page with your items still checked. If you then add more items from that category, you’ll get the new ones and the ones that were previously checked. Try using the Continue Shopping button instead of the back button to get a fresh screen each time.
If something arrives damaged, is missing or wrong, we need to hear about it right away. We need to be notified within 3 days of receipt of your order if there is something wrong or missing. Email or call us and we’ll snap into action to fix the problem. However, if you don’t contact us within 3 days, we will not replace, repair, exchange, refund or credit for any item received damaged, broken, incorrect or missing, without exception. Open your package right away and check it carefully. Avoid placing orders that will arrive when you are not available to check the order.
