Shipping & Return Policy Shipping is automatically calculated prior to submitting your payment information. Add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices. Free shipping is available on retail orders over $150.00 placed online. Not available for orders shipped to Hawaii, Alaska, Puerto Rico or outside the continental United States, or for wholesale orders or orders placed by phone. International Orders: We ship to Canada, UK, Europe, Australia, New Zealand, Asia and many other countries. Shipping quotes are available in our cart system, however we are also happy to quote a shipping cost. Please contact our customer service department with your specific needs. Most kilns we offer are in stock, however, if the item is out of stock or is a drop-ship item, it will be shipped directly from the manufacturer. Be sure to check with our Customer Service Department before finalizing your order to verify if the delivery date is critical or if you require expedited shipping service. 888-478-5060 return policy We accept most items back for a store credit. To initiate a return or exchange, email our customer service department and we'll provide you with a return merchandise authorization (RMA) number for your return. No returns are accepted or credited for unless accompanied by an RMA number. RMA's are available for 30 days after your invoice date. RMA's are not available after 30 days. Some items are non-returnable: PMC and Art Clay Silver products, Accent Silver or Gold products, Gold Foil, BRONZclay or COPPRclay products, anything sold by the foot (including wire, bezel wire), opened or used items, kilns, torches, Flex Shaft Machines, books, DVD's, special orders and sale items are all non-returnable. For items shipped using our Free Shipping offer, a 25% restock fee or the cost of shipping for items shipped free will be applied. Shipping charges are not refundable. No cash refunds. Store credits expire 1 year from date of issue. Making a return costs everyone, so we'd like to offer some advice to help you avoid having to make returns. Most returns we receive are made because the customer did not notice that a mistake was made in an item or a quantity. Avoiding mistakes in ordering is as easy as double checking your cart contents before you check out. Each time you add an item to the cart, the contents of the cart will be displayed. This is your opportunity to review the item you just added and make sure its right before going on. Customers sometimes click the wrong checkbox for an item and end up with the one above or below what they wanted. Check the quantity box on each item and make sure the quantities are right. If you use the back button after adding to your cart, you'll be returned to the page with your items still checked. If you then add more items from that category, you'll get the new ones and the ones that were previously checked. Try using the Continue Shopping button instead of the back button to get a fresh screen each time. If something arrives with concealed damaged, is missing or wrong, we need to hear about it right away. We need to be notified within 3 days of receipt of your order if there is something wrong or missing. Email or call us and we'll snap into action to fix the problem. However, if you don't contact us within 3 days, we will not replace, repair, exchange, refund or credit for any item received damaged, broken, incorrect or missing, without exception. Open your package right away and check it carefully. Avoid placing orders that will arrive when you are not available to check the order. If your shipment arrives with obvious damage or empty container, you must refuse the shipment. Acceptance of the shipment voids all claims.